(Approximately 90 minutes)


This program will teach you a systematic process for developing “emotional self-control” during pressure situations. This process of “self-control” will help you approach your life with more discipline and will help you learn how to make better choices.

All of us have experienced unwanted emotions at work – either with our coworkers, our boss, or ourselves. While having emotions is normal, it’s what we do with them that can lead to problems – with our relationships, our productivity and our well-being.

Areas covered

  • Identify and control YOUR emotional hot buttons
  • Stop getting so worked up over little things
  • Stay centered in pressure situations
  • Stop avoiding conflict
  • Graceful “exit lines”
  • Safe ways to blow off steam

Who should attend

  • Managers
  • Existing Managers wanting to enhance their leadership skills
  • Supervisors
  • Future management candidates
  • Line Supervisors
  • Human Resources Professionals
  • Anyone with a desire to improve how they manage their emotions

Presenter – Barbara Khozam

As the founder of Barbara Khozam Speaking and Consulting, Barbara is a nationally recognized speaker and trainer having delivered over 1000 presentations on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI to name a few.  Known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience, she has been the recipient of dozens of awards for Sales Achievement & Outstanding Trainer Ratings. Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.

  • Item #: 0917fThrive

Thriving Under Pressure: Emotional Self-Control

Price: $219.00
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