(Approximately 90 minutes)

Overview

This webinar is designed to improve your listening skills.  Developing the ability to really listen helps to build stronger professional and personal relationships.  Did you know that we tend to remember just 25 percent of what we hear? To improve our listening skills, we need to identify the reasons we are not listening. Then we can improve our listening skills by being aware of, and focusing on, those reasons when we find ourselves not listening. 

The bonus: Becoming a true listener will improve your memory!

Learning Objectives 

  • Learn the 5 emotions that are listening barriers
  • Discover two effective ways to improve your focus while listening.
  • Enhance better listening using the small talk rules.
  • Become aware of the subliminal messages you are sending with your body language while listening.
  • Learn polite ways to handle Boring Barry, Mumbling Marty and Non-Stop Nancy.

Who Should Attend

  • Managers and Supervisors
  • Customer Service Professionals
  • Team Leaders
  • Executive Management
  • Small Business Owners
  • Human Resource Professionals
  • Everyone who interacts with people

Presenter – Sindy Martin

As the founder of Smartin International, Inc., Sindy is a nationally recognized speaker and trainer having delivered presentations on Professionalism, Cultural Protocol, Business Etiquette, Leadership and Communication. Her audiences include employees of Volvo, Bank of America, and Ralph Lauren to name a few.  She is an award-winning speaker and is the author of Smartin-Up Your Professionalism in 365 Tweets. Look for her Smartin-Up Your Professionalism tips on LinkedIn and other social media. Sindy guarantees you will learn something new every time you hear her speak!

  • Item #: 0602glistening

Improve Your Listening Skills

Price: $219.00
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